Privacy Policy

Effective Date: 27-12-2025

Tradeviser ("we", "our", "us") respects the privacy of its users, employees, and clients and is committed to protecting personal data collected through its Centralised WhatsApp Solution (the "Service"). This Privacy Policy explains how information is collected, used, stored, shared, and protected when employees of Tradeviser or its client organizations use the Service to communicate with clients via WhatsApp.

1. About the Service

The Centralised WhatsApp Solution is a Software-as-a-Service (SaaS) platform provided by Tradeviser that enables authorised employees to communicate with clients through WhatsApp using a centrally managed system. The Service may integrate with WhatsApp Business APIs and related tools to enable compliant and auditable communication.

2. Information We Collect

2.1 Personal Information

We may collect and process the following personal information:

1. Name, phone number, and WhatsApp profile details of clients
2. Name, designation, and official contact details of employees using the Service
3. Business-related identifiers such as client ID, ticket number, or reference number

2.2 Communication Data

1. WhatsApp messages sent and received through the Service
2. Attachments shared via WhatsApp, including documents, images, and audio files
3. Message metadata such as date, time, delivery status, and assigned employee

2.3 Technical and Usage Data

1. IP address, device type, browser details, and operating system
2. Log data including login history, access time, and activity records
3. System-generated audit trails for compliance and monitoring

3. Purpose of Data Collection

We collect and use information for the following purposes:

1. To enable and manage client communication through WhatsApp
2. To allocate, track, and monitor employee-client interactions
3. To maintain service quality, security, and compliance
4. To create audit trails and internal records for regulatory, legal, and operational purposes
5. To improve the functionality, performance, and reliability of the Service
6. To comply with applicable laws, regulations, and lawful requests

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

1. Consent provided by clients when communicating via WhatsApp
2. Performance of a contract or service obligation
3. Compliance with legal and regulatory requirements
4. Legitimate business interests, including service improvement and security

5. Data Sharing and Disclosure

We do not sell or rent personal data. Data may be shared only in the following circumstances:

1. With WhatsApp or Meta Platforms, Inc. as required for message delivery via WhatsApp Business APIs
2. With authorised employees and administrators strictly on a need-to-know basis
3. With trusted third-party service providers (cloud hosting, analytics, security) under confidentiality obligations
4. When required by law, court order, or regulatory authority

6. Data Storage and Retention

1. Data is stored on secure servers with appropriate technical and organisational safeguards
2. Message data and logs are retained only for as long as necessary to fulfil business, legal, and compliance requirements
3. Upon termination of service or completion of retention periods, data is securely deleted or anonymised

7. Data Security

Tradeviser implements reasonable and appropriate security measures, including:

1. Role-based access controls
2. Encryption of data in transit and at rest where applicable
3. Secure authentication and logging mechanisms
4. Regular monitoring and internal audits

Despite best efforts, no electronic transmission or storage system is completely secure, and absolute security cannot be guaranteed.

8. User Responsibilities

Employees and authorised users of the Service are responsible for:

1. Using the Service strictly for official and lawful business purposes
2. Maintaining confidentiality of login credentials
3. Avoiding unauthorised sharing or misuse of client data

Any misuse may result in suspension or termination of access.

9. Client Rights

Subject to applicable law, clients may have the right to:

1. Access their personal data
2. Request correction or updating of inaccurate information
3. Request deletion of data, subject to legal and compliance obligations
4. Withdraw consent where applicable

Requests may be made by contacting Tradeviser using the details provided below.

10. Cross-Border Data Transfers

If data is processed or stored outside India, Tradeviser ensures that appropriate safeguards are in place in accordance with applicable data protection laws.

11. Third-Party Links and Services

The Service may rely on third-party platforms or APIs. Tradeviser is not responsible for the privacy practices of third parties, including WhatsApp or Meta, which are governed by their respective privacy policies.

12. Changes to This Privacy Policy

Tradeviser reserves the right to update this Privacy Policy from time to time. Any changes will be effective upon publication. Continued use of the Service constitutes acceptance of the revised policy.

13. Contact Information

For any questions, concerns, or data-related requests, please contact:

Tradeviser

Email: we@tradeviser.in

Phone No: +91-9040777910

Odisha Address:

Plot No 821/1218, Khata Number 1142/1197, Mouja Bikram Nagar, 3rd Floor, New Building Besides SBI ATM, NKT Road, Jeypore, Odisha 764003

Tamil Nadu Address:

2nd Floor, East Wing, Rmz, Millenia Business Park, Campus 1a, No.143, Dr.M.G.R. Road, (North Veeranam Salai), Perungudi, Sholinganallur, Chennai TN 600096

This Privacy Policy is intended to support compliance with applicable Indian data protection laws and industry best practices and should be read along with internal IT, data protection, and information security policies of Tradeviser.